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| Frequently Asked Questions |
What Countries are shipped to?
Currently we fulfill orders from residents within the United States, Canada, Australia, United Kingdom and most of the European Union member states. We deliver to the following countries:
| • United States |
• Czech Republic |
• Greece |
• Luxembourg |
• Slovenia |
| • United Kingdom |
• Denmark |
• Hungary |
• Malta |
• Spain |
| • Australia |
• Estonia |
• Ireland |
• Netherlands |
• Sweden |
| • Austria |
• Finland |
• Italy |
• Poland |
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| • Belgium |
• France |
• Latvia |
• Portugal |
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| • Canada |
• Germany |
• Lithuania |
• Slovakia |
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Why is the USD($) price on the website different than the amount on my credit card? (US Customers only)
Fresh Collections is headquartered in London, United Kingdom and all purchases through our website are based on the British Pounds
Sterling/GBP(£) prices . US Dollar($) prices are calculated based on the currency rate of exchange at the time your purchase is
processed by HSBC. US Dollar prices shown on the website may not reflect the most recent currency rate of exchange and may
vary slightly either lower or higher. While we endeavor to provide the most updated exchange rate, we are unable to provide
up to the minute rates. Expect a slight variance between US Dollar prices on the site and actual prices through your credit
card company. You may contact your credit card company to confirm exact costs of your purchase. If you are uncomfortable with
the variance in price, orders may be cancelled at any time prior to dispatch at no charge.
My currency is neither USD($) or GBP(£) - how much will each item cost me in my own currency?
Unfortunately we are only able to show GBP(£) and the approximate USD($) prices at this time. HSBC Secure ePayments accepts all valid
credit and debit cards worldwide (American Express, Visa, Visa Electron, Mastercard, Maestro and Solo). All costs are based on the GBP(£) prices shown on our website. Your total costs in your own currency will depend on the rate of exchange your
credit or debit card charges you. You may contact your credit card company to confirm exact costs of your purchase. If you are uncomfortable with the variance in price, orders may be cancelled at any time prior to dispatch at no charge.
How can I convert prices from GBP(£) to my own currency?
We do like the Bloomberg Calculator here: http://bloomberg.com/invest/calculators/currency.html. Choose
British Pound(GBP) for the first pull down option and your own currency for the 2nd pull down option.
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