Fresh Collections - Handmade Jewelry and Accessories  
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Handmade Jewelry and Accessories www.freshcollections.com

Fresh Collections - Customer Service





Privacy & Security Policy
Our Privacy Policy
At Fresh Collections Ltd. we are committed to protecting the privacy rights of our customers and visitors.
Any information collected from you is strictly confidential and stored on a secure server.  We will NEVER disclose your personal details to any third parties for any reason other than for processing your order.  We will not at any time sell, rent, share or provide your personal information to third parties for marketing or research purposes.  Your information is used in the following ways:
     •  Processing online orders and confirming order details with customers
     •  Obtaining payment verification and authorization in a secure environment
     •  Informing customers of order status, shipping and delivery details
     •  Responding to any customer issues or queries

We use HSBC Secure ePayments as our card payment authorisation and settlement company to verify and authorize credit card and debit card payments for our products.  HSBC will not share, store, rent or exchange any of your personal information.  As a partner of Fresh Collections Ltd., their only use of your information is for card verification and authorization.  We chose HSBC as a partner because of their secure card processing procedures, reliability and their established and trusted worldwide brand.

We use HitBox technology from WebSideStory, Inc. to get an aggregate picture of traffic patterns on our website.  No individual data from any Fresh Collections customers or visitors is passed on to HitBox at any time.  Only anonymous data is aggregated, which allows us to continuously modify and improve our website for a greater user experience.  Further information about HitBox and their privacy policy can be found on their website - http://www.websidestory.com/privacy/privacy-policy.html.

Cookies
Cookies are used on our website to store and keep track of the contents in your shopping cart.  You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies.
If you turn off cookies, you will be unable to place orders through our website.  However, orders may still be placed by contacting Fresh Collections by telephone.  Please have the style #'s of the items you would like to purchase along with your payment details.

Security
All card transactions through our website are secured using SSL technology (Secure Sockets Layer), the industry standard encryption technology that ensures safe transmission of your personal information.  SSL technology encrypts any data which is sent during the transactions process.  You can check that you are shopping in a secure environment by looking for a golden padlock or golden key icon in the gray bar at the bottom of your screen which will signify SSL technology.  Additionally, the address bar will change from "http://" to "https://" which will signify that you are on a secure page using SSL technology.

Email Subscribers
Our email newsletter is sent to subscribers who sign up through our website to receive our newsletter.  Every email will have instructions on how to opt-out at any time.






 
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© 2004-2007, Fresh Collections Ltd.  All rights reserved.    I   

Payments secured by HSBC Secure ePayments   HSBC - The world's local bank
We proudly accept the following forms of payment: American Express, Visa, Visa Electron, Mastercard, Maestro and Solo.