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| Returns, Cancellations & Refunds |
Returns
At Fresh Collections we are committed to customer satisfaction. All purchases may be returned for a refund (with the exception of
shipping costs) within 14 days from receipt of your purchase. Returns on any products must be complete, unworn and returned in the original
packaging with all tags attached. Any 'Free Gifts' received with the original purchase must also be returned. All returns must be in writing so please email
 with the order#, purchase date, product description and your contact phone and email address. Or you can fax
1-917-591-2937 (in the U.S.) or 0207-681-1541 (in the UK).
There are no returns or exchanges on custom orders.
Fresh Collections takes special care to wrap our products for protection against any damage during the shipping process. We ask you to thoroughly
check your purchases for any damages upon delivery. Should your purchase have any damages or defects upon delivery, we will arrange for you
to receive a replacement at no charge. You will need to contact us via email () within 5 business
days after receipt of your purchases to receive a replacement item. Items MUST be unworn without any tags removed.
Cancellations
Orders may be cancelled or changed at any time prior to dispatch at no charge. In the event your package has been shipped before cancellation notification, follow instructions
for returns. Cancellations do not apply for custom orders. There are no cancellations on custom orders.
Refunds
If you wish to return your purchase for a refund, please follow the instructions included with your package and contact
within the 14 day period. Refunds will take place within 30 days of written notice to Fresh Collections Ltd. Customers are responsible for
shipping costs on returned items. Shipping address for returns is:
Fresh Collections
1 West India Quay
22 Hertsmere Road, #2904
London, E14 4ED
United Kingdom
Customers are responsible for packages until they reach us therefore we recommend using a delivery service which requires a signature and insurance in
the event of lost packages. The following delivery services offer both signature service and insurance:
Sending from US to UK:
• USPS Global Priority MailŪ
• USPS Global Airmail® (Parcel Post)
Sending within the UK:
• Royal Mail Special Delivery Next Day™
UK Residents: Please note this does not affect your statutory rights under the Consumer Protection (Distance Selling) Regulations, details of which can be
found at Her Majesty's Stationery Office (HMSO) offical website (http://www.hmso.gov.uk/si/si2000/20002334.htm). Further
details of your statutory rights are available from your local Trading Standards Department (http://www.tradingstandards.gov.uk), Office of Fair Trading
(http://www.oft.gov.uk) or Citizens Advice Bureau (http://www.citizensadvice.org.uk/).
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